The Challenge

A major UK utilities company approached Ayudar in respect of the upcoming renewal and procurement of fixed telephony (including contact centre), mobile voice and data, managed WAN and router, LAN break-fix and cabling installation.

The organisation needed to ensure competitive tension was maintained within the project lead framework element. Key drivers were: Cost savings; service improvement; resilience; and flexibility.

The process was subject to procurement under OJEU guidelines due to the regulated nature of the business.

The Solution

Ayudar undertook an exercise to fully understand the customer estate before carrying our due diligence on all 42 bidders and narrowing the selection down to 18.

The objective was to ensure that any successful bidder was capable of delivering the exacting customer requirements in the most cost-effective manner.

This wasn’t about securing the cheapest price but about understanding the customer’s market and business objectives so that the chosen provider could deliver real benefit.

The Benefits

Ayudar’s process resulted in 23% total cost of ownership reduction with express provisions for pricing future services to ensure budgetary certainty. Thanks to our procurement advice we achieved improved service management with clearly defined service metrics and built-in price reviews.