The Challenge

Ayudar has been engaged with this major high street bookmaker for over 10 years. Over this period we have assisted in ongoing telephony, network and data centre strategy.

The Response

As part of this engagement, we have proactively managed debt recovery and spend reduction to minimise costs to the business.

The Result

Our relationship has resulted in the following benefits for our client: 

• £40k pa saved on unused lines
• £56k pa saved on line services
• £20k pa saved on shop audits
• 25% improvement in call handling at call centres
• £108k pa saved on line rentals
• £37k rebate on maintenance charges
• £1.3m savings on broadband services
• £41k pa saved on Inbound calls
• £580k saving on mobiles
• Over £1m pa saved on costs through standardisation of the shop estate and identification of unused sites
• Increased in-bound call handling resulting a greater number of transactions being processed
• Over £700k in rebates and bonus payments from current suppliers
• Reduction of 31 suppliers to one strategic partner
• Migration of 980 servers to a managed data centre environment
• Virtualisation of 91% applications.